Growth frameworks and growth champions - these are the 2 main trends for 2019 which have recently come on the market and will further develop this year. To this - add the 'no bull shit' strategy and you'll be on the right track.
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You don’t stop churn, you prevent it
I'm really excited to announce we have released an ebook on strategies & techniques that you can use to start preventing churn.
The guide covers topics such as:
- how to identify the main reason for churn,
- algorithms / tools for predicting churn and how to use them,
- automations that you can implement to increase engagement and prevent churn.
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Is your churn problem actually an onboarding problem?
9 min read
Trying to sort out retention on its own is like hoping to solve a medical issue by dealing with the symptoms alone, while ignoring what caused it in the first place. Onboarding is not the only factor influencing retention, but it is definitely a key one.
How to make the most of your CRM using customer behavior data
11 min read
Can you imagine the work of an FBI detective being based solely on witness testimonies? That would be the equivalent of having data in your CRM only from the discussions with the clients.
Here are 5 data types you can easily get in your CRM which will help you improve the efficiency of your sales and success teams and decrease their efforts.
Don’t repeat others’ data tracking and storing mistakes! Here’s how to avoid them.
10 min read
Inadequate tracking and storing of user behavior data will lead to inaccurate and disappointing results, however well-intended you are. The road to hell is paved with good intentions, isn’t it?
So how do you track and store your data?
Learn how to avoid the mistakes others have already done before you.
Essential questions any SaaS business needs to answer before trying to optimize the onboarding process
9 min read
To optimize your onboarding process, you need to know what’s going wrong with it in the first place. I'm talking about your promise to the clients, the onboarding funnel, marketing channels, support and onboarding duration.
How to prevent the most vulnerable users from churning
5 min read
Preventing churn is much easier to achieve and much more cost-efficient than trying to bring back customers who have already churned.
Monitor your customers' engagement levels daily & target the users who decrease their engagement levels as soon as it happens..